Shipping Policy

Thank you for visiting and shopping at QVM Vitamins. Following are the terms and conditions that constitute our Shipping Policy.

Click & Collect

Yes, we offer Free Click & Collect!!! You are very welcome to do that, if you would like to pick up from our store in Queen Victoria Market, Melbourne. During checkout you will be offered to choose between "Pick up or Ship". If you chose "Pick up", please be aware of our trading time before you come. 

Once you've placed your order you will receive a notification when it is ready to pick up, usually the next business days. However, if you change your mind and would rather to ship your parcel. Please call or email us and we can proceed the payment for delivery over the phone.

Our trading hours are:

  • Closed Monday & Wednesday 
  • Tuesday, Thursday & Friday 8.00am to 3.00pm
  • Saturday 8.00am to 4.00pm
  • Sunday 9.00am to 4.00pm

The address for Click and Collect is:

QVM Vitamins
95 - 97 Victoria Street,

Melbourne, VIC 3000

Domestic Shipping Policy

Shipment Processing Time

QVM Vitamins ships to addresses within Australia, all orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends and public holidays. However, we promise to proceed the order as soon as possible.

If we are experiencing a high volume of orders, shipments may be delayed by few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Fees & Delivery within Australia

Shipping fees will be calculated and display at the checkout:-

  • Free Shipping with Australian Post Standard Delivery & Tracking for order over $120.00 and under 3kg Australia wide. 
  • Standard Shipping Flat Rate $8.95 for Victoria region with Australian Post Standard Delivery & tracking for not meeting the criteria above. Delivery within Australia usually takes up to 2 to 8 business days depends on the area.
  • Standard Shipping Flat Rate $9.50 for other regional or rural deliveries with Australian Post Standard Delivery & tracking for not meeting the criteria above. Delivery within Australia usually takes up to 2 to 8 business days depends on the area.
  • Express Shipping Flat Rate $14.95 with Australian Post Express for faster delivery and under 3kg within Australia. Transit times for our Express Service depend upon your location within Australia. Generally deliveries to a Metro Area are 1-3 business days transit time.*Tasmania, Northern Territory & Rural Areas may experience longer transit times.
  • An additional fee can be applied if the parcel exceeds the standard dimension or weight. 

Shipment to P.O. Boxes

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

For Domestic Shipping, you will receive a shipment confirmation email once your order has been shipped with tracking number(s) provided. The tracking number will be active within 24 hours.

Overseas Shipping Policy

Shipment Delivery Outside Australia

Shipping charges for your order will be calculated and displayed at checkout.

  • China - standard International - estimated delivery time: 14 - 28 business days (shipping charges - 8.00 per kg)
  • East Malaysia - standard international - estimated delivery time: 14 - 28 business days (shipping charges - $16.00 per kg)
  • West Malaysia - express international - estimated delivery time: 9 - 14 business days (shipping charges start from $12 per kg, special rate)
  • Taiwan - standard international - estimated delivery time: 9 -14 business days (shipping charges - $11.00 per kg)
  • Canada & United States - standard international - estimated delivery time: 9 - 30 business days (shipping charges start from $27.25 per 0.5kg)
  • United Kingdom - standard international - estimated delivery time: 9 - 30 business days (shipping charges start from $32.25 per 0.5kg)
  • New Zealand - standard international - estimated delivery time: 6 - 27 business days (shipping charges start from $18.50 per 0.5kg)
  • Brunei, Hong Kong, Japan, South Korea, Singapore - standard international - estimated delivery time: 14 - 28 business days (shipping charges start from $24.45 per 0.5kg)

Alternatively please contact us via email qvmvitamins95@gmail.com to organise an estimate quote.

Please Note: We reserve the right to alter our delivery charges at any time and for any reason. If your order needs to be delivered outside Australia or to areas of Australia that incur higher shipping changes, we may need to alter your shipping charges accordingly (we will always contact you before making any such changes). If your order is exceedingly heavy or requires special packaging then our shipping charges may also need to increase.

When is my order dispatched?

We process all oversea shipping orders on our working days. Our logistic partner,  every Tuesday. We provide door-to-door service and online tracking.

Tracking information will only be available AFTER your order has been arrived at the destination. However, we will email you the copy of the shipment confirmation once we logged your shipment. 

Customs, duties and taxes

Each country has their own customs laws. We try our best to understand and follow all local requirements. QVM Vitamins is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). 

For Singapore, Malaysia, China & Taiwan

We have Special Couriers with customs, duties and taxes is all included! 
China, Hong Kong and Taiwan orders require a National ID Upload as per Government Regulations, please send us the email or text for the special quote.

Damages

QVM Vitamins is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.